VALERIE HENDRICKS

Summary

Experienced administrative professional with a background in Marketing, Music and Film. Excels at prioritizing and completing multiple time-sensitive tasks simultaneously and independently. Effective and cooperative team-player with extensive experience in fast-paced office and remote environments. Highly adaptable and swift learner; skilled and knowledgeable in many different computer and online applications.

Skills

Data Cleaning

Event Coordination

Database Management CMS (Wiki)

Data Visualization

Strategic Planning

CRM & Customer Support

SQL Data Analysis

Project Coordination

Vendor Relations

Scheduling Coordination


Applications

G-Suite (Google)

Microsoft Excel

PostGRESQL

Tableau/PowerBI

Microsoft PowerPoint

Microsoft Word

Adobe CC (InDesign, Illustrator, PhotoShop, Premiere, Audition)

Salesforce

Freshdesk

HootSuite/Buffer

Raiser's Edge

CampaignMonitor


Experience

Administrative Assistant (Executive & Leadership)

Skillz

September 2021 - Present

  • Actively managed VP inbox and calendar in real time, as well as booking travel and accommodations, and coordinating corporate gift purchases. (Sept 2021 - Jan 2022)

  • Regularly coordinating with other internal EAs, external EAs and the recruiting team on scheduling of meetings, calls and interviews

  • Actively managed calendar scheduling, reservations, hiring interviews, travel accommodations, expense reporting, and external & team relationships for CFO. (Jan 2022 - March 2022)

  • Currently supporting the Chief Accounting Officer, VP of Developer/B2B, VP of Marketing Analytics & Technology, and VP of Brand Marketing with calendar scheduling, internal and external relationships, expense reporting, scheduling reminders, as well as any ad-hoc tasks as requested.

(Contract)

Interim Donor Engagement & Stewardship Coordinator

Seattle University

November 2019 - March 2020



  • Directly supporting the Senior Director of Development at the College of Science and Engineering, Office of Advancement as an Administrative Assistant.

  • Coordinating donor communication and acknowledgement material for the Dean of the College of Science and Engineering.

  • Routinely maintaining contact reports and donor engagement data via Raiser’s Edge.

  • Actively producing, editing and coordinating marketing campaign content for the college magazine.

  • Engaging and working closely with private and institutional donors and stakeholders to coordinate events, meetings and recruitment for new donors.

(Contract) Recruiting Coordinator

Amazon

April 2019 - August 2019

  • Actively scheduling phone screens and onsite interviews with various candidates in roles in a fast-paced, ambiguous and ever-changing environment.

  • Directly communicating, coordinating and updating both candidates, recruiting team and hiring stakeholders on schedules and candidate statuses.

  • Arranging travel, accommodations and interview rooms for candidates in various Amazon locations nationwide.

(Contract) Administrative Support II

Amazon Web Services

April 2018 - December 2018

  • Directly and actively supported the re:Invent team, Global Events & Marketing team, Event Customer Service team, and the AWS Executive team.

  • Efficiently organized communication, scheduling, signing and tracking of legal documents for over 1200 conference speakers.

  • Carefully managed confidential scheduling and venues for the AWS Executive team; liaison between the venue security, event security and executive assistants.

  • Continuously prepared agreements and negotiations for Legal, Finance and Visa review and signatory execution.

  • Effectively performed customer service communications via Freshdesk; main point-of-contact for bulk ticket purchasing totaling over $5.6million, visa documentation support, and customer transaction escalations.

  • Organized liaison and main point-of-contact for vendor relations, scheduling and solutions.

Engagement Coordinator

Food Lifeline

March 2017 - November 2017

  • Meticulously performed daily, weekly, monthly and ad-hoc data analysis, reporting, forecasting and visualization of volunteer and special event reports.

  • Successfully conceptualized, implemented and executed process improvements that have reduced call inquiries by 75% and increasing sign-up capacity by 40%.

  • Diligent maintenance and administration of proprietary volunteer database. Improved digital communication channels through effective content writing and marketing collateral.

  • Resourcefully performed technical troubleshooting and systematically improving volunteer conversion rate through removal of unsustainable variables in registration.

  • Supportive liaison between internal teams to expand and improve volunteer recruitment, donation matching and volunteer advocacy.

  • Proficiently coordinated, scheduled and supervised corporate group volunteer events both on-site and off-site.

(Contract) Engagement Coordinator

Food Lifeline

September 2016 - February 2017

  • Independently performed event scheduling, customer service, technical support, client engagement and database maintenance for Volunteer Engagement.

  • Competently performed session orientations and brief facility tours to volunteers and donor guests.

General Transcriptionist

Independent Contractor

January 2015 - March 2017

  • Accurately transcribing audio and video for various clients within a reasonable timeframe.

  • Proficiently adapting and formatting documents according to clients' standards, target market or end-user(s).

(Contract) Administrative Assistant

Moss Adams

July 2016 - August 2016

  • Conscientiously performed administrative support to Director of HR and People Team/Human Resources division.

  • Comprehensively trained on-boarding Administrative Assistant for smooth transition into role.

  • Responsibly established and organized logistical database of HR document inventory for People Team (HR).

  • Proactively performed bulk conversion and organization of department data.

Administrative Consultant

AssistantBase

February 2016 - November 2017

  • Providing online administrative support and training consultations with multiple businesses and multiple individual clients.

  • Efficiently coordinated and executed complex calendar scheduling and booking for clients. Independently performed market and industry feasibility research and reporting.

  • Reliably executed on-boarding for assistants of clients, and created comprehensive and customized training packets for new long-term assistants.

  • Provided vacation and holiday coverage for other administrative assistants.

Executive Assistant

Zirtual

April 2015 - January 2016

  • Proactively and independently managing administrative tasks of executives, executive teams and entrepreneurs.

  • Effectively organizing client databases and creating efficient workflows.

  • Creatively researching, curating, editing and producing data for presentations and documents.

  • Provided comprehensive one-on-one introductory consultations with new clients.

  • Simultaneously and productively managed multiple projects and events.

Past Clients

Pete Kim | CEO | MightyHive

Brenden Millstein | CEO | CarbonLighthouse

Raphael Rosen | President | CarbonLighthouse

Demetrius Henry | CEO | DigitalZero

Alex Epstein | President | Center For Industrial Progress

Missy Longshore | Founder | Longshore Consulting

Kyle Schmolze | Tech Lead | GroupMuse

Jennifer Wyne | Executive Director of HR | Moss Adams

Michelle Finet | Sr. Director of Development | Seattle University - Advancement

Education

Data Analytics | General Assembly | 2017

International Marketing | Post University | 2009 - 2013

Music Business | Houston Community College | 2007

Professional Recording Arts | The Art Institute of Vancouver | 2006

Entertainment Business - Film | University of British Columbia | 2006

L'Ecole Kwantlen Park Secondaire | High School | 2005